Reference

Privacy Policy

We collect, store and protect the information you share when you open an account, deposit through bKash, Nagad or Rocket, and play on redbaji. This policy explains what data we hold, how we use it, and the rights you have over your information.

Account securityPayment data protectionYour access rightsContact anytime
redbaji Privacy Policy
DATA HANDLING

How We Protect Your Information

We encrypt account passwords, store payment transaction references separately from your login credentials, and limit staff access to customer data based on job role. Session cookies expire when you close your browser unless you check the remember-me box at login, and you can clear stored sessions anytime from your account security settings.

Secure Storage Your account password is hashed before storage so even our support team cannot see it. Payment details like bKash, Nagad and Rocket transaction IDs are stored in a separate encrypted database that requires multi-step access approval.
Cookie Control We use session cookies to keep you logged in, functional cookies to remember language and wallet preferences, and analytics cookies to see which games and pages get the most traffic. You can disable non-essential cookies in your browser settings.
Data Retention Active account records are kept indefinitely while you continue to log in and play. If your account stays inactive for more than two years, we archive older transaction logs but keep core identity data to prevent duplicate registrations.
Your Rights You can request a copy of all data we hold about your account, ask us to correct errors in your mobile number or email, or request full account closure and data deletion. Contact support with your username to start any of these requests.
PRIVACY CONTACT

Reach Our Privacy Team

If you have questions about your data, want to see what information we hold, or need to update account details, our support team handles privacy requests the same way they handle payment and login help. Send an email, open live chat, or message us through your account dashboard and we'll respond with the information you need or the steps to make changes.

Team online

Live Chat

Open the chat bubble in the bottom right corner of any page when you're logged in. Privacy requests are answered by the same team that handles deposits and withdrawals, usually within a few minutes during peak hours.

Email Support

Send your privacy question or data request to our support email. Include your registered mobile number or account username so we can verify your identity before sharing any information. Response time is typically one business day.

Account Dashboard

Log in and go to the help section in your account menu. Submit a support ticket tagged as a privacy request, and our team will review your account data and reply directly through the dashboard message system.

Common Privacy Questions

We collect your mobile number, the password you create, and an email address for account recovery. When you verify your account for larger withdrawals, we may ask for a government ID or utility bill to confirm your identity.

No. When you deposit, you complete the payment inside your own bKash, Nagad or Rocket app using your PIN. We only receive the transaction reference number to match the deposit to your account wallet.

Yes. Contact support and request a data export. We'll send you a file containing your account registration details, transaction history, login records and any documents you uploaded for verification. Response time is usually one to two business days.

If you request account closure, we deactivate login access immediately. We retain transaction records and identity documents for the period required by Bangladesh financial regulations, typically three to five years, then delete them from our systems.

We share transaction data with payment processors to clear bKash, Nagad and Rocket deposits and withdrawals. We may share account activity with regulators if required by local law. We do not sell your data to advertisers or marketing companies.

Log in and go to account settings to update your email or mobile number. For identity document corrections or full account deletion, contact support with your username and the details you want changed or removed.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.